See What Your Account Records Cover
Our Privacy Policy separates account details from activity records so you can understand why each item exists. When you create an account, we may record your phone number, verification status, login events and device details needed to keep the account path working. A DANA, OVO, GoPay
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or QRIS action can create a payment reference, status result and support trail; bank transfer or virtual account steps can create similar records. We use these details to confirm requests, investigate mismatched wallet status and answer account questions. Access and retention depend on local law, and
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where local law permits, we keep records only for the operational, legal or dispute-handling purpose described here. Ask us through the account support path if you need a copy or clarification.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.